At Orqevia LLC, customer satisfaction is our priority. We stand behind the quality of our wheels, rims, and SUV & truck tires and aim to make every purchase worry-free. If you are not completely satisfied with your order, our return and refund process is designed to be simple, transparent, and fair.
30-Day Return Window
Customers may request a return within thirty days from the date of delivery. Requests submitted after the thirty-day period may not qualify for a return or refund. We recommend initiating your request as soon as possible to ensure eligibility.
Eligibility for Returns
To be eligible for a return, products must be unused, uninstalled, and in the same condition as received. Items must be returned in their original packaging with all included parts, accessories, and documentation. Proof of purchase or an order confirmation is required for all returns.
Products that show signs of use, damage caused by installation, or missing components may not qualify for a refund.
How to Initiate a Return
To start a return, customers must contact our support team during business hours using the contact details provided below. Please include your order number and the reason for the return request. Once approved, we will provide detailed return instructions along with a prepaid return shipping label.
Items returned without prior authorization may not be accepted or processed.
Return Shipping Costs
For approved returns, Orqevia LLC provides a prepaid return shipping label. Customers are not responsible for return shipping costs when the return follows our approved process.
Restocking Fees
We do not charge restocking fees on eligible returns. Our goal is to keep the process straightforward and customer-friendly.
Refund Process
After your returned item is received and inspected, you will be notified regarding the status of your refund. If approved, refunds are issued to your original payment method within five to seven business days. Depending on your bank or card provider, additional time may be required before the funds appear in your account.
Damaged, Defective, or Incorrect Items
We encourage customers to inspect orders immediately upon delivery. If your item arrives damaged, defective, or incorrect, please contact us within seven days so we can quickly review and resolve the issue. We may offer a replacement, return, or refund depending on the situation.
Exchanges
At this time, we do not offer direct exchanges. If you would like a different size, style, or product, please return the original item following our return process and place a new order separately.
Order Cancellations
Cancellation requests must be submitted promptly. Orders that have not yet been processed or shipped may be canceled. Once an order has shipped, it will fall under our standard return policy.
Shipping Information
We currently ship only within the United States. Orders are processed within one to two business days, excluding weekends and holidays. Standard shipping is free, and most deliveries arrive within three to seven business days depending on your location.
Accepted Payment Methods
We accept secure payments through major credit and debit cards, including Visa, Mastercard, and American Express. All transactions are processed through encrypted payment systems to ensure your information remains protected.
Contact Us
If you have any questions about this Return & Refund Policy or need assistance with a return, please contact us:
Company: Orqevia LLC
Email: support@orqevia.com
Phone: +1 407-415-7228
Address: 4021 Rice Rd, Plant City, Florida 33566, United States
Customer Service Hours: Mon–Fri 9AM–5PM EST