This Privacy Policy explains how Orqevia LLC collects, uses, and safeguards your personal information when you visit our website or purchase our wheels, rims, and SUV & truck tires. We are committed to protecting your privacy, maintaining transparency, and complying with all applicable United States laws and Google Merchant Center policies.
By accessing or using our Site, you agree to the practices described in this policy.
Who We Are
Orqevia LLC operates a United States–based ecommerce store specializing in high-quality wheels, rims, and SUV & truck tires designed for safety, durability, and performance. We serve customers across the U.S. with secure shopping, fast shipping, and dependable customer support.
Company: Orqevia LLC
Email: support@orqevia.com
Phone: +1 407-415-7228
Address: 4021 Rice Rd, Plant City, Florida 33566, United States
Customer Service Hours: Mon–Fri 9AM–5PM EST
Personal Information We Collect
When you browse our website, certain technical information is automatically collected from your device. This may include your IP address, browser type, device type, time zone, cookies, and how you interact with our pages and products. This information helps us understand how customers use our store and improve performance and usability.
When you place an order or attempt to make a purchase, we collect personal details such as your name, billing and shipping addresses, phone number, email address, and payment information. This information is necessary to complete your order and provide customer service.
Together, this information is referred to as Personal Information.
How We Use Your Information
We use your information to process and fulfill orders, confirm purchases, arrange shipping, provide order updates, and respond to customer service requests. Your details also help us prevent fraud, maintain security, improve our website experience, and optimize our product offerings.
Additionally, we may use your contact information to share important updates related to your purchases or customer support inquiries. We do not send spam or unrelated marketing communications.
Sharing Your Information
We only share information with trusted service providers who help operate our business, such as payment processors, shipping carriers, hosting services, and order fulfillment partners. These partners are authorized to use your information only to perform their services on our behalf.
We may also disclose information when required by law, legal processes, or to protect our rights and customers.
We do not sell, rent, or trade your personal information to third parties.
Payment Security
We accept secure payments through major credit and debit cards including Visa, Mastercard, and American Express. All transactions are processed through encrypted and secure systems. For your protection, we do not store complete payment card details on our servers.
Cookies and Tracking Technologies
Our Site uses cookies and similar technologies to enhance browsing, remember preferences, analyze traffic, and improve overall performance. You may disable cookies through your browser settings; however, some features of the Site may not function properly.
Your Rights
If you are a United States resident, you have the right to request access to your personal information, correct inaccuracies, or request deletion of your data. You may contact us at any time to exercise these rights, and we will respond in accordance with applicable laws.
Data Security
We implement industry-standard safeguards to protect your information from unauthorized access, misuse, or disclosure. Sensitive data is encrypted during transmission, and access is limited only to authorized personnel and secure partners.
Children’s Privacy
Our website and products are not intended for children under the age of 13. We do not knowingly collect personal information from children. If such information is identified, it will be promptly removed.
Third-Party Links
Our website may contain links to third-party websites or services. We are not responsible for the privacy practices or content of those external sites. We recommend reviewing their policies separately.
Shipping Policy
Orders are typically processed within one to two business days, excluding weekends and holidays. We currently ship only within the United States. Standard shipping is free, and most deliveries arrive within three to seven business days depending on location and carrier schedules.
Return Policy
We accept returns within thirty days of delivery. Items must be unused, in original condition, and in original packaging. Customers must contact our support team to initiate a return and receive instructions. Once the returned product is inspected and approved, refunds are issued to the original payment method. We do not charge restocking fees for eligible returns.
Changes to This Policy
We may update this Privacy Policy from time to time to reflect business, legal, or operational changes. Any updates will be posted on this page with the revised effective date.
Contact Us
If you have any questions about this Privacy Policy or how we handle your information, please contact us:
Company: Orqevia LLC
Email: support@orqevia.com
Phone: +1 407-415-7228
Address: 4021 Rice Rd, Plant City, Florida 33566, United States
Hours: Mon–Fri 9AM–5PM EST